In general returns are easy. Simply contact us (within 30 days) for a return authorization number and send your item to our returns center for fast processing. We will get you a replacement or refund in a snap!
There are some exceptions, limitations and other criteria so read our whole return policy to make sure you understand them before buying.
Please first contact us and read the policy before returning a product.
All returns must be approved by our support team prior to being sent.
Do NOT return any item without a Return Authorization Number. All products returned without a return authorization number clearly written on the package will be refused.
DO NOT return your package to the address stated on the package. It will not end up in the right place and we cannot refund you money. Please contact us first!
Note: Free Offers/Giveaways - Any "Free + Just Pay Shipping" offers are non-refundable.
Used Items and Term Limits
Once 30 days have elapsed from the delivery of goods, refunds and exchanges will no longer be accepted.
• Item must be in same and unused condition and in the original package.
• Some goods are exempt from being returned such as gift cards, health items, personal care items and personalized products.
• To complete your return, we require a receipt of proof of purchase (e.g. order confirmation)
• Do not send your package back to the manufacturer.
• There are certain situations where only partial refunds are granted (e.g. shipping & handling are not refundable and restocking fees might apply).
No Refund if:
• An item not in its original condition.
• You return a used product.
• Your product was personalized.
• The product has been opened that shouldn’t.
• You have damaged the product or there are missing parts for reasons not due to our error.
• You ask for a refund more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted. Banks transactions general take 3-5 business days to show up on your statements.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will trace it down.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you receive a damaged item, please email us immediately, within 1-2 days. After 3 days we cannot refund the money as we cannot proof it was shipping or warehouse damage. Provide a picture of the product so we can see the scope of the damage.
If you receive an incomplete order please email us immediately, within 1-2 days.
Note that sometimes we ship different products from different warehouses to speed up shipping times. So different product may arrive separately. However similar products mostly ship at the same time, so if you ordered 4 of the same products and you got 3 lets us know asap and we will ship the missing product asap. After 3 days we cannot ship or refund money as we cannot proof it was a shipping or a warehouse mistake.
If you need to exchange a product for a similar item, first send an email to email@example.com and get a Return Authorization Number.
This number needs to be written on the package in order to receive an exchange. Restocking fees may apply. Check with us first.
Send your item to:
988 Governors Bay Drive,
Redwood City, CA 94065
Do not ship your item to this address without an RA number. Shipping cost cannot be refunded.
When you receive a refund, the cost of shipping (even when it was marketed as free shipping) will be deducted from your refund (roughly $4.97-$19.99 depending on the product and destination).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Personalized products/made to order:
Personalized, custom items and made to order products are non-refundable and not eligible for return or exchange for a refund since the item is specially made for you. So please make sure your size and shipping is correct. If the shipping address is incorrect the customer is responsible for the additional reshipping charges. We are not responsible for incorrect addresses. As this are personalized items - specially made for you - you can not return items due to ordering the wrong size, text, design.
If you received a bad print or defective product please contact us right away, email a picture of the product with your order number to firstname.lastname@example.org. Once we receive this we will print a replacement product and send it out asap.
If you need to cancel or change a personalized item, please do so ASAP. Within the first 24 hours we might be able to cancel, however if this is already in production we cannot cancel or change it anymore.
Return a Product - Shipping / Restocking:
If you want to return your product because you don't want it anymore, or picked the wrong size/style, you will be responsible for paying your own shipping costs to return your product and there will be a 20% restocking fee. Shipping and handling costs are non-refundable.
When you receive a refund, the cost of shipping (even when it was marketed as free shipping) will be deducted from your refund (roughly $3.99-$14.99 depending on the product and destination).
If you request an exchange the time for your exchanged product to arrive depends on your location.
If you are shipping an item over $35, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Packages due to not picking up or wrong address given:
If we received your order with a wrong address or the package cannot be delivered to the address given due to any reason, and the package is going back to the warehouse we will refund when the package is back at the original warehouse. Refund will be given minus shipping cost both ways (also with free shipping) and a 20% restocking fee)
If the item has already shipped, the order cannot be canceled. You are responsible to ship it back with RA-number (Return Authorization) and shipping cost cannot be refunded. Please contact us by email for any cancellations: email@example.com.
Shoes, bags, apparel, mugs, blankets, some towels and other products are made to order and cannot be canceled when the product is in production. Cancellations can only be done within 24 hours.
We are not responsible for lost package left on doorsteps/in mailboxes/porches.
Almost all of our packages ship with tracking numbers so you see when they arrive, and in these cases you can signup for email/sms notifications of delivery.