Please first contact us and read the policy before returning an item.
Do NOT return any item without a Return Authorization Number. All items returned without a return authorization number clearly written on the package will be refused.
DO NOT return your package to the address stated on the package. It won't end up in the right place and we cannot refund you money. Please contact us first!
Note: Free Offers/Giveaways - Any "Free + Just Pay Shipping" offers are non-refundable.
If 30 days have gone by since your purchase, we cannot offer a refund or exchange.
• Item must be in same and unused condition and in the original package.
• Some goods are exempt from being returned such as gift cards, health and personal care items.
• To complete your return, we require a receipt of proof of purchase.
• Do not send your package back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
No Refund if:
• An item not in its original condition.
• We do not except returns on used items.
• An item has been opened that shouldn’t.
• Damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted. Banks transactions general take 3-5 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will trace it down.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first at email@example.com and get a Return Authorization Number. This number needs to be written on the package in order to receive an exchange. Send your item to:
988 Governors Bay Drive,
Redwood City, CA 94065
If you receive a damaged item, please email us immediately, within 1-2 days. After 3 days we cannot refund the money as we cannot proof it was shipping or warehouse damage.
If you receive an incomplete order please email us immediately, within 1-2 days.
Note that sometimes we ship different products from different warehouses to speed up shipping times. So different product may arrive separately. However similar products ship at the same time, so if you ordered 4 of the same products and you got 3 lets us know asap and we will ship the missing product asap. After 3 days we cannot ship or refund money as we cannot proof it was a shipping or a warehouse mistake.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item and there will be a 15% restocking fee. Shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping ($2.99-$8.99 depending on the product) will be deducted from your refund.
If you request an exchange the time for your exchanged product to arrive depends on your location.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your product had free shipping, the actual shipping cost will be deducted (in general $2.99-$8.99 depending on the product and location).
If the item has already shipped, the order cannot be canceled. You are responsible to ship it back with RA-number (Return Authorization) and shipping cost cannot be refunded. Please contact us by email for any cancelations: firstname.lastname@example.org.
We are not responsible for lost package left on doorsteps.